EXCHANGE or STORE CREDIT  ONLY, with a pre-approval from the shop (NO REFUNDS) 1-307-760-2092
There is a 14 day time limit from the day shipped on exchanges. 

This shop will not except exchanges under the following conditions:
1) If not pre-aproved,
2) If you are beyond the 14 days from the store's shipping date
3) If package is not in Re-saleable condition
4) If package has been open
5) The Item will be returned to you if the packace has not been pre-aproved.


EXCHANGES: 
The Customer pays for:  Shipping and Handling cost in both directions on exchanges.    

INSTRUCTION FOR EXCHANGES: The Item must be accompanied by a copy of your Sale Receipt that will be E-mail to you with an attached PDF file.  If you call and get your order per-aproved after the 14 day exchange time there will be a 20% restocking charge on the exchange.

Write on the receipt the item you are exchanging in the same amount or more.  
On this SALE RECEIPT include your Credit or Debit Card information: 
                                  a) Cardholder Name
                                  b) Credit or Debit Card Number
                                  c) Expiration Date
                                  d) Card Security Code - ( last three numbers) plus name on card.

All Sales are final on the following Items:
Patterns 
Cone yarn 
Blankets 
Stuffed Toys 
Special orders 
Sale Items
Clearance Items
Warehouse orders

ADD-ON ORDERS:  If you wish to add to your order that you just placed on the Website please call: 1-800-721-4080 and give your Credit or Debit Card Information.

FYI: You should Order Brown Sheep Sample Color Cards to make sure you are getting the correct color of yarn.
Sorry all other yarns only have Color Copies and the are $1.00 per page.

Warehouse Orders are ordered by this Woobee KnitShop from the distributor or manufacture.  WAREHOUSE ORDERS TAKE 1 to 4 weeks before they are sent to my shop. Warehouse order are when you cannot find the color or the number of skeins from the instock products. This should only be used when you cannot find the yarn instock.

Back Order: Can take from 1 week to 4 months and you will receive an E-mail letting you know of the approximate time that the item will be on the Back Order.

Special Orders: are ordered by this Woobee KnitShop from the  distributor or manufacture.  These Orders are sold by the bag only.  No returns or exchanges on these orders.

Products sold on the Woobee KnitShop Website are live and the number amount is automatically changed when an Item is purchased.  

Warehouse Product Errors is an Item that has been discontinued before it is removed from my Website. When This happen your ordered Item will be canceled.

SHIPPING POLICY:
All packages that leave this shop are insured with delivery confirmation that you have received the package.  If the Post Office recordes show that your received the package the Woobee KnitShop responsibility end here.

Disclaimer:  The Woobee Knitshop or owner will not be responsible for any errors on this Website!

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